Customer service

Contacto

Behind Stoneshp there are real people who know every piece inside out. If you are unsure about a size, want more photos of an item or need to know where your order is, write to us.

We answer you ourselves, with no bots or automatic replies.

Message us on WhatsApp Send a message

We reply in under 24 hours, every day from 8:00 to 23:00

Revisando el ticket de compra de una prenda Stone Island junto al portátil con la web de Stoneshp

Choose your channel

WhatsApp is the fastest way to ask about sizes, photos or your order. If you prefer, leave us a message with the form and we will reply by email.

Average response time: less than 24 hours.

Send us a message

We will use your data solely to respond to your inquiry.

  • Reply in 24h

    We reply in under 24 hours, every day.

  • Extra photos

    We can send you more photos or measurements of any garment.

  • Follow-up

    We will keep you informed of your order status at all times.

  • 14-day returns

    We handle exchanges and returns hassle-free.

Before writing to us

How long does it take for my order to arrive?

We ship your order on the same day of purchase. As soon as it leaves, we will send you an email with the tracking number so you can see when it arrives.

How do I make an exchange or return?

Write to us using this form, including your order number and the subject "Exchanges and returns." You have 14 days from delivery, and we will indicate the steps to follow.

Can you send me more photos of an item?

Sure. Just let us know the name of the item and the size, and we will send you additional photos, actual measurements, or label details.

How do I know the garments are original?

Each garment undergoes an individual inspection before being listed. You can see the entire process in our authenticity guarantee.

Do you buy clothes?

Yes, if you have original garments you would like to sell, select the reason "Sell my garments" in the form and send us photos and details.